Returns, Refunds and Claims Policy

Last updated: 16 October 2026

Every wholesale order is quoted and confirmed individually, so returns and claims are handled under the terms agreed in your quote or proforma invoice. This policy explains how to report a problem and how we resolve it.

1. Food products cannot be returned for a change of mind

For food safety reasons, we do not accept returns of goods that are as ordered and in good condition, including cases where the buyer changes their mind or orders the wrong quantity.

2. Damaged, short or incorrect shipments

If a shipment arrives damaged, short or with the wrong products, email info@kariyanaking.in within 7 days of unloading with:

• your order or invoice number;
• photos or video of the goods, outer packaging, pallets and, for container shipments, the container seal;
• the packing list marked with the affected items and quantities;
• any survey or carrier report, if one was made.

Please keep the affected goods and packaging until we have reviewed the claim. Our team responds within 24 hours.

3. Quality claims

If you believe goods do not meet the agreed specifications, send the lot or batch number, photos, and any laboratory report. We may ask for retained samples. Natural variations in agricultural products, such as small differences in colour, size or aroma, are not quality defects.

4. How we resolve approved claims

When a claim is approved, we agree the remedy with you. Depending on the case and the terms of your order, this may be:

• replacement goods in your next shipment;
• a credit note against a future order; or
• a refund for the affected portion of the order.

Approved refunds are paid to the original payment account. We will confirm the expected timing when the claim is approved.

5. Transit damage and insurance

Who is responsible for goods in transit depends on the Incoterm agreed for your order. Where the buyer arranges insurance, claims for transit damage should be made to the insurer or carrier, and we will provide the documents we hold to support the claim.

6. Samples

Samples are provided to check quality and packing and are not returnable. If a sample arrives damaged, tell us and we will send a replacement.

7. Contact

Email info@kariyanaking.in or call / WhatsApp +91 97794 09784. See also our Delivery information and Terms and Conditions.